Research|CRM: Salesforce Agentforce Commercialization Progress

Findings from an Analysis of 10 Customer and Partner Samples

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Salesforce’s Agentforce, which was initially released in October 2024 with version 1.0 and updated to version 2.0 in December, has gained significant attention from the market over the past few months. Recently, we conducted a deep dive into the commercialization progress of Agentforce. Unlike the typical approach of estimating from the end-user perspective, our analysis primarily focuses on Salesforce’s sales process and conversion funnel for Agentforce, alongside an assessment of annual spending and growth rates from clients.

In our analysis below, we will dive into...

• Product Development Updates

• Commercialization and Adoption

• Feedback & Use Cases

• Challenges

• Conversion Rates

• Customer Base and Revenue Contribution

• Our estimation